Frequently Asked Questions
Everything you need to know about your EQUIDRY experience.
What is the shipping time for domestic orders?
Standard domestic shipping typically takes 3-5 business days. We also offer express shipping options at checkout for 1-2 day delivery within the mainland.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna.
Are your materials sustainably sourced?
Yes, EQUIDRY is committed to ethical fashion. We use organic cotton and recycled polyester in over 70% of our collections, ensuring high quality while minimizing our environmental footprint.
How should I care for my EQUIDRY garments?
To maintain the longevity of your items, we recommend washing them inside out on a cold, gentle cycle and hanging them to dry. Specific care instructions are located on the inner label of each garment.
Do you offer international shipping?
We ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.